1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, contact customer support, or participate in surveys or promotions.

Data Type	Purpose	Retention Period
Personal Information Name, email, phone number	Account creation, order processing, communication	Account lifetime + 2 years
Address Information Delivery addresses	Order delivery, location-based services	Account lifetime
Payment Information Card details, transaction history	Payment processing (encrypted)	As required by law
Order History Past orders, preferences	Personalization, customer service	Account lifetime + 3 years
Device Information IP address, browser type	Security, analytics, optimization	12 months

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your food orders
• Provide customer support and respond to your inquiries
• Send you order confirmations, updates, and promotional offers
• Personalize your experience and improve our services
• Detect and prevent fraud and unauthorized activities
• Comply with legal obligations and resolve disputes

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Delivery Partners: We share necessary information with our delivery partners to ensure successful order delivery
• Payment Processors: Secure payment information is shared with trusted payment processors
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In case of merger or acquisition, your information may be transferred

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing with PCI DSS compliance
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• Regular data backups and disaster recovery procedures

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Objection: Object to certain data processing activities
• Withdrawal: Withdraw consent for data processing

7. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting. You can unsubscribe from these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically for any changes.